Terms
  • All Shipments are C.O.D. unless payment is received with an order or prior arrangements have been made for an open account. Prepayment will help avoid costly C.O.D. charges.
  • Any check that is returned for N.S.F. (Non sufficient funds) will incur a $35 fee.
  • There will be a 3% non refundable processing fee charged to all credit card orders.

Credit Policy
  • Accounts must have a completed and signed credit application on file.
  • Accounts with unpaid invoices past due thirty-one days or longer will not be shipped until the account is current.
  • In the event of default on your credit account, you will be responsible for payment of finance charges, reasonable attorney's fees, actual court costs, as well as any other costs incurred in the collection of your account.

Pricing
  • Prices and terms herein supersede all previous pricing. Prices are subject to change without notice.

Ordering
  • Phone orders may be placed by calling 626-934-8884.
  • Orders may also be faxed over to 626-934-8885.
  • Order cancellations can only be requested prior to shipment.
  • Orders can be emailed directly to sales representatives.
  • Smoked products are strictly for show and off road use only.
  • All products from Spyder Auto are manufactured using the USDM specifications and measurements.
    If you have a vehicle made outside of the United States please research your year, make, and model before purchasing.

Back Orders
  • Back orders will be shipped as soon as they become available.
  • It is Spyder Auto's policy to hold backorders until the product becomes available for shipment. Should you wish to have backorders cancelled, please email or fax in a cancellation request.
  • Back order cancellations can only be requested prior to shipment.

Shipment & Freight Policy
  • All freight-prepaid shipments will be by a freight company chosen by Spyder Auto unless the freight company is specified at the time the order is placed.
  • There is a $5.00 drop ship fee on orders that are shipped to a non-billing address.
  • Spyder Auto is not responsible for any custom/brokerage fees, taxes or duties related to international orders.
  • Drop ship orders from customers located outside of California will incur a 10% tax on orders shipping within California.
  • Drop ship orders from customers located outside of Indiana will incur a 7% tax on orders shipping within Indiana.

Shortages & Damages
  • Inspection of shipments is the responsibility of the customer. Damage or shortages need to be reported by the customer to the carrier at the time of delivery and noted on the bill of lading. Any claims not reported within 48 hours of delivery will not be honored.
  • Spyder Auto needs to be notified of any items that are damaged during shipping. Claim process may take up to 21 days.
  • Do not deduct shortages from invoices when making payment.
  • The customer will be responsible for payment of any damages or shortages not reported within 48 hours of receipt of the shipment.

Returns
  • All returns require an RMA (returned merchandise authorization) number authorized by Spyder Auto. All authorized returns will be made on a freight-prepaid basis, including insurance, by the customer and will be subject to a 20 % restocking fee.
  • Returns must be made within 14 days of receipt. All returns will be issued as credit, not a refund, and may only be applied to a 2/1 (two for one) offsetting order. Non-defective items are not eligible for return or exchange after the 14 day period. NO EXCEPTIONS.
  • RMA number must clearly be displayed on the return label or box.
  • Items returned without an approved RMA number will be refused and returned to sender.
  • Items to be returned must be received by Spyder Auto within 30 days from issue of an RMA number. After 30 days, the RMA is void.
  • An account must be current to be eligible for returns.
  • Item must be in original packaging and in new resalable condition.
  • Any item that was used or fully/partially installed is non-returnable.
  • Shipping fees are non-refundable. Customer is responsible for shipping charges incurred to and from Spyder Auto.
  • Returned items must be boxed and shipped in a manner so as not to be damaged in transit. Damage to boxes or product due to packaging will result in a re-box charge or loss of credit for that product.
  • Authorized returnable products should be shipped prepaid to Spyder Auto. Spyder Auto does not accept collect shipments for any returns.
  • Any overages of product received but not listed on the RMA will not be credited.
  • Product that is returned and determined to be non Spyder Auto product will not be credited, nor returned to the point of origin. Parts will be scrapped.
  • Any items containing manufacture defects or mislabeled items (missing parts, incorrect color, same side items, etc) must be reported to your assigned sales representative within 14 days from day of receipt. Spyder Auto will only issue a return label within the 14 day period. Items reported after the 14 day period will be shipped back at customer's expense.

Warranties/Defective Items
  • Any Spyder Auto products that are found to be defective are covered for a period of 1 Year (If purchased after 3-1-2015) following the original purchase date.
  • Please use the bulbs provided with our products to complete installation. If bulbs are not provided, please transfer your OEM bulbs. Installing aftermarket bulbs such as; LEDs or HIDs will void the warranty on our product.
  • Spyder Auto is not responsible for damage caused by bulbs not supplied with the units.
  • All warranty claims must be accompanied by the original proof of purchase. Please keep all boxes, warranties and owner's manuals when you receive them. They are very important in the event merchandise is damaged, becomes defective or needs to be returned.
  • Spyder Auto will warrant that your product will be free of defects in materials and workmanship under normal use by the original consumer purchaser for ninety days from the original purchase date. This limited warranty does not cover any damage caused by improper installation, road hazard, accident, racing, misuse, alteration or normal wear and tear. This limited warranty does not cover vehicles used in racing or competition or vehicles with settings other than those set forth in the original manufacturer's specifications.
  • Cost of installation and labor is not covered in the warranty. Spyder Auto shall not be held liable for any incidental or consequential damages and/or injuries from the result of use of its parts.
  • Any item that is returned as defective, and found to be non-defective will have no credit issued and part will be returned at sender's expense.
  • Spyder Auto reserves the right to send replacement components for warranty/defective issues in the field.
  • All defective items returned to Spyder Auto and verified to be defective will receive item credit. Please note that manufacturing defects are subject to the terms and conditions of Spyder Auto's warranties.
  • Items found to be defective within 30 days will have a return label issued by Spyder Auto. Any items found to be defective after 30 days will be shipped at the customer's expense. RMA number must be displayed on return label or box. Warranty items returned without an approved RMA number will be refused and returned to sender.

Stainless Steel Limited Lifetime Warranty
  • Spyder Auto offers the original purchaser a limited lifetime warranty from defects in material and workmanship. This warranty does not cover shipping damage, misuse, mishandling, road hazards, product modifications, or discoloration. This warranty does not cover cost for installation, removal, labor or shipping. This warranty only applies to new products installed on the original vehicle. The warranty covers the replacement or repair of any part or parts that are defective and returned to Spyder Auto with an RMA number.
  • Warranty claims cannot be determined until returned goods are inspected.
  • If you live in an area that uses salt or other harsh chemicals for snow and ice removal, it is very important that you keep your bars clean. If you allow salt and other harsh snow and ice removing chemicals to stick to your bars, this may cause your bars to rust prematurely and will void your warranty (warranty will be voided under product neglect) Keep your step bars, grill guards, and bull bars clean of salt and other snow removing chemicals. DO NOT use any chemicals, even those meant to protect the product, on the product without consulting Spyder Auto first. Failure to do so will void your warranty.
  • Spyder Auto's warranty specifically excludes defects resulting from misuse, abuse, neglect, alteration, modification, improper installation, unauthorized repairs, submersion, theft, vehicle crash, or by any other type of impact. In no event shall Spyder Auto be liable for any damages (including, without limitation, consequential damages, incidental damages, or damages for loss of use, loss of business profits, business interruption, loss of business information, loss of time, inconvenience, or other losses) arising out of the use, misuse, or inability to use a Spyder Auto product. Spyder Auto reserves the right to change the design of its product without any obligation to modify any previous product.

Black Powder Coat Warranty
  • Spyder Auto offers the original purchaser a 3 year warranty from defects in material and workmanship on all powder coat finishes from the original date of purchase.
  • This warranty does not cover shipping damage, misuse, mishandling, road hazards, or product modifications. This warranty does not cover cost for installation, removal, labor or shipping. This warranty only applies to new products installed on the original vehicle.
  • Warranty claims cannot be determined until returned goods are inspected and approved.
  • Spyder Auto's warranty specifically excludes defects resulting from misuse, abuse, neglect, alteration, modification, improper installation, unauthorized repairs, submersion, theft, vehicle crash, or by any other type of impact.

Credits
  • Credits will be issued within 45 days from receipt of returned goods.
  • Credits must not be taken until authorized and issued by Spyder Auto.
  • Credit will be issued only after inspection of returned product.
  • Credit will be issued at the lowest billed net acquisition price for the previous year. If the item does not show as ever being purchased, the customer will receive no credit.
  • Spyder Auto will only issue credit (no refund) to accounts in good standing.